BlaBlaCar Hiring for Part-Time Community Relations Agent (Croatia/Serbia) at Remote Full Time

About BlaBlaCar

BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 90 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, every day and 7 days a week.

Your responsabilities

Moderating member profiles and their content (vehicle pictures, trips, etc.)

Answering member messages in a timely manner

Providing users with guidance and support through various channels (tickets, chat & phone) at a high-quality level (we offer a 100% response service)

Overseeing the overall activity on our social media (Facebook, Twitter, etc.)

Gathering members’ feedback and communicating it to the Tech Team

Reporting into the Associate Manager

Improving the overall member experience

For this position, you will be working remotely from home.

Your qualifications

Perfect proficiency in spoken and written Croatian and Serbian

Fluent communication in English

Experience in customer service of course an asset

Proven ability to prioritise busy workloads

Sincere willingness to fairly balance our business and members’ needs

Strong ability to work on his own while being dynamic and hardworking

Strong knowledge of the internet ecosystem

Be humble, structured, organised, motivated by innovation and a relentless doer

Enjoy working as a team player and learning from others

Nice to have: proficiency in additional languages and a prior experience using the service as a driver and/or a passenger

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

An international environment: over 35 nationalities across 7 countries: Brazil, France, Germany, Poland, Russia, Spain, Ukraine

Opportunities to learn: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, International Weeks to mingle with other offices, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others

Innovation: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe

Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices

People-first: wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (when the sanitary conditions permit it) or meme battles on Slack

Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.

Your future benefits

Tailor-made remote policy: from 2 days per week to full remote (to be discussed with the Talent Acquisition Manager during the first call)

Relocation package and visa sponsorship to welcome you wherever you are currently based

Parental policy

Trainings and career development programs

Free carpooling & bus-rides wherever whenever

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.