Canandaigua National Bank & Trust Hiring for PT Teller (Alex Park) at Rochester, New York Full Time

PT Teller

If you are in a great culture and enjoy helping customers, please apply.

Location: Alex Park

Basic Qualifications

Education/Training: A high school diploma, Associate’s degree or equivalent education plus experience. Coursework with an emphasis in a business or accounting curriculum, or equivalent work experience normally required.

Skill(s): Proficient reading, writing, grammar, accounting, analytical, and mathematics skills; strong PC skills; proficient communicative, interpersonal relations, and sales skills; proficient eye-hand coordination; ability to operate various office machines; ability to stand, stoop, bend, reach, and lift items weighing fifty (50) lbs. or less; visual and auditory skills; valid driver’s license.

Experience: A minimum of one (1) year of related experience with demonstrated customer service responsibilities normally required.

General Responsibilities

Acts as a key member of the branch customer service staff, helping to ensure client satisfaction while upholding our core values of honesty and integrity, responsibility, teamwork, respect, innovation, professionalism and commitment. Accurately and efficiently processes a variety of banking transactions including, but not limited to, deposits, withdrawals, loan payments and check cashing. Takes a proactive role in recommending new products as a means to address a client’s specific needs. Also responsible for adherence to Risk Management activities that help prevent fraud and other illicit activities. Assists with coordinating work within the department, as well as with other departments. Ensures compliance with all operating policies and procedures. Reports pertinent information to the immediate supervisor. Responds to all inquiries or requests for information in a timely manner.

Essential Duties

Provides outstanding service to all Bank customers. Expectations include:

• Greets customers in a friendly and courteous manner.

• Serves Bank customers at an assigned Teller station; provides quality customer service.

• Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel, both within the Retail division as well as other operational units, when these opportunities are available.

  Performs a variety of duties to support the paying and receiving function of the branch office of which the following are illustrative:

• Ensures that all transactions are processed in an accurate and efficient manner.

• Accepts deposits of various account types

• Cashes checks within approved authority and operating policy.

• Accepts loan payments, safe deposit box rent, and other related payments.

• Sells Cashier’s Checks, Money Orders, Certified Checks, etc.

• Processes night deposits and mail deposits.

• Maintains an approved level of cash; turns in excess and mutilated cash.

• Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.

• Prepares daily work for delivery to the Banking Operations department.

• Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.

• Fully understands the Bank’s risk management and compliance policies and procedures.

• Proactively notifies the appropriate personnel regarding suspected fraudulent activities directed at Canandaigua National Bank and/or our customer..

• Maintains supplies and an awareness of Teller supply inventory control.

• Meets assigned referral goals using a needs based, client centric sales approach.

• Follows CNB’s Customer Experience Standards for Tellers as defined in the Procedure Manual.

• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.

• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.

• Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

  Ancillary Duties

• May be required, on occasion, to provide safe deposit box services to customers.

• May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.

• May be required to balance and/or service ATM machines.

• May be required to verify and wrap coin for vault cash control purposes.

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

  Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.