Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact
The Customer Service Supervisor will be responsible for helping maintain customer relationships, serving as escalation point for service issues and running analytics for routine operations in the order management process. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service.
Manage a team of customer facing or customer enabling customer service representatives working with complex standard service level two or three customers and drive delivery of exceptional customer service.
Conduct performance management, talent development, succession planning and engagement.
Assist in developing and maintaining strong, collaborative customer relationships through proactive engagement on complex customer issues, where escalation will likely be required.
Analyze customer service issues and drive service-level improvements through data analysis and insights, while performing root cause analysis on complex, repetitive and reoccurring common issues seen across more junior team members.
Collaborate on customer experience improvement areas with team members and customers to improve established practices and policies.
Influence team to make better decisions to drive revenue growth and customer experience.
Drive change and continuous improvement throughout the customer service organization.
Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
Other duties as assigned
Bachelor’s degree in a related field or equivalent experience
Customer Service leadership experience
Minimum of four years of related work experience
Other minimum qualifications may apply
Two years of supervisory experience
Relocation assistance will not be provided for this position
Equal Opportunity Employer, including Disability/Vet
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.
US Employment Resources: Equal Opportunity Employer, including Disability/Vet.
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