Product Support Representative
What will I be responsible for in this job? (brief summary of the role)
The Product Support Analyst is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to an industry leading Change Healthcare Solution. Responsible for responding to product application support questions from customers regarding the company’s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions.
Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries. The position requires extensive interaction with Change Healthcare customers including insurance organizations, hospitals, and providers for the purpose of providing product usage or technical solutions.
Works on advanced problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
This job can be remote, work from home from anywhere in the country. Approximate hours 9-5:30 Central, with some flexibility for time zones as well.
What critical skills are needed for you to consider someone for this position?
1+ years product applications support experience, preferably in the healthcare industry.
BS degree or equivalent experience
Excellent verbal and written communication skills , as well as listening skills.
Excellent time management skills
Excellent organizational skills
Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
Positive proactive, customer service attitude
What other skills/experience would be helpful to have?
Advanced knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment.
Knowledge of the interrelationship of Information Technology and Healthcare industries
Knowledge of the Payer/Provider environment
Understand HIPPA compliance regulations
Detailed knowledge of software support for customer application.
Project management experience preferred
How much should I expect to travel?
No travel required
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to email@example.com with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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