Childrens Dental Health Hiring for Call Center Representative (PDA) at West Chester, PA Full Time

Children’s Dental Management has an immediate full-time opportunity for a Call Center Representative with our organization! This position will be performed remotely for an indefinite basis, but will eventually be located in our corporate office in West Chester.

Children’s Dental Management is a rapidly growing organization that recently earned a spot on Inc. Magazine’s list of fastest growing small businesses in America! We are pleased to offer a competitive salary and strong benefits package, which includes:

Medical/Dental/Vision Insuranace

401(k) with company match

Generous paid time off (PTO) policy

Company paid holidays

Employer-paid Group Term Life Insurance, Short-Term Disability, and Long-Term Disability Insurance

Job Description:
This position is ideal for a non-clinical healthcare professional with experience assisting patients with tasks such as registration, scheduling, appointment confirmation etc. for multiple locations in a fast paced professional office environment. The ideal candidate will possess excellent written and communication skills, be responsive, and have a passion for delivering quality customer service. Good phone skills are a must.

We are pleased to offer a competitive salary and strong benefits package!

Call Center Representative Job Duties:
Answer incoming calls in a professional manner.

Direct patient calls to the appropriate departments.

Schedule patient appointments.

Gather accurate patient information including demographics and insurance information, and accurately input into the system.

Notate all calls on call lists.

Keep and maintain accurate appointment lists on call sheet.

Answer questions and address customer complains in a polite and professional manner.

Other duties as assigned

High school diploma or GED equivalent.

At least two years of experience working in a call center setting

Proficient with computers and related systems.