Children’s Mercy Kansas City Hiring for Access Representative I at Kansas City, Missouri Full Time

Thanks for your interest in Children’s Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

This position provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital. Individuals in this role often serve as a patient’s first impression of customer service prior to the delivery of care.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Responsibilities

• Obtains, enters and verifies demographic and financial information in the computer system for ambulatory areas including ancillary departments, emergency room, urgent care, lab, and radiology.

• Schedules appointments for patients according to the guidelines set up in the ambulatory areas.

• Performs clerical duties at the front desk. Collects monies and completes charge entry.

• Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.

• Schedule is Monday – Friday, 10am to 6:30pm

Qualifications

• Associate’s Degree and No Experience necessary / On-the-Job Training Customer service experience, business office setting, contact center or

• HS diploma or equivalent and 1-2 years experience 2 years in a patient access or customer service role may be accepted in lieu of an Associate’s degree

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $15.00, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

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Requisition ID 2021-16154

Requisition Post Information* : Posted Date 13 hours ago (8/24/2021 3:46 PM)

Posting Category Administrative Support/Customer Service

Division PATIENT ACCESS

Shift Day shift

Work Type Full Time 60-80

Work Days Monday-Friday

FLSA Status Non-Exempt

Location : NameBLUE VALLEY

Recruiter : Full Name: First Last Angela Brown

Recruiter : Email [email protected]