Cigna Hiring for Business Technical Support Lead at Bloomfield, Connecticut Full Time

Technical Support Lead Analyst Job Description

The Technical Support Lead Analyst will be responsible for strategizing, implementing, and managing compliant configuration and system enhancement deliverables; actively participate in requirements gathering, documentation, design, and codingacross the Part C Operational Readiness organization.

The Technical Support Lead Analyst will also work closely with Software Developers and other testers to deliver the highest quality products in a timely and cost-effective manner.

Specific duties and responsibilities include creating, maintaining and executing test plans and test cases against our hardware and software platforms, estimating test efforts, analyzing and communicating test results, defect tracking and participating in day to day testing activities.

The individual in this role should have the ability to pro-actively manage multiple tasks, have strong communication skills, and be willing to take ownership of challenging assignments. A sound working understanding of IT concepts and the IT design & delivery life cycle is essential.

Primary Duties

• Ability to understand well-designed code and/or configure systems and document test plans for new and/or existing applications

• Participate in configuration activities that include defining requirements, design, and system development

• Perform configuration management / system management functions: planning, configuration identification, status accounting, configuration control and audits, and data management

• Ensure project team complies with configuration management policies and procedures, provide efficient release/base-lining management, and provide recommendations for improving change management

• Testing application configuration and product functionality to ensure accuracy with specifications with each release.

• Perform UAT and quality testing for production environments as needed

Qualifications

• At least 1 year of Medicare/healthcare experience required.

• At least 1-4 years of experience utilizing independent judgment and discretion, designing, developing, testing, debugging. Experience with implementing moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

• History of managing modifications to existing software to fit specialized needs and configurations, and maintaining program libraries and technical documentation

• Ability to work with geographically dispersed teams

• Experience with different software languages, design principles, and methods

• Fundamental understanding of operating systems

• Strong understanding of testing, coding, and debugging procedures

• Ability to speak and communicate with the technical team and the business team in their own vernacular and translate concepts between both teams

• Ability to organize requirements and resources to assist with project needs

• Must be proactive and innovative in research and analysis efforts

• Proficient in Microsoft Office Suite, specifically Excel, PowerPoint and Visio

• Up to 25% travel depending on project scope and deliverables

• Ability to work non-standard hours during release windows

• Mentor other Technical Support Analysts

• Drive mentality of quality being owned by the entire team

• Passion for finding bottlenecks and thresholds in existing team; passion for improving configuration quality

• Excellent verbal and written communication skills

• Excellent troubleshooting skills to root cause complex issues

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.