Description This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.Essential Job Functions:Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related informationEnsures the branch is operationally sound.Ensures that the Client Service Specialists are trained and competent in explaining all products and services offered.Monitors sales and service goalsProcesses and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.Routinely and consistently provides guidance and training to branch team.Resolves conflicts unassistedMay back up new accountsMay back up Client Service Specialist lineAbility to pass personal banking trainingResponsible for satisfactory auditsActively contributes to employee management and trainingServices complex accounts oftenActively coaches and mentors team to deepen customer relationsBeginning to independently engage in business developmentIndependently oversees Client Service Specialists, may independently oversee personal bankers or may collaborate with Branch Manager to do soAll employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:High School diploma or GED4+ years retail banking experience2+ years of management/supervisory experienceBilingual preferredBachelor’s degree preferredProficient in Microsoft Office suite and any banking software used in the branchTraining and mentoring skillsCustomer focused service and sales skillsUnderstands consumer and small business lendingOverall knowledge of bank operationsPrevious Client Service Specialist experienceKnowledge of Policies and proceduresPhysical and Mental Requirements:Ability to sit at a computer monitor for extended periods of timeAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 15lbs.Ability to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to drive to various locationsAbility to think critically and provide appropriate solutionsValues and Behaviors:Build enduring RELATIONSHIPS with clients and each other.Drive INNOVATION that simplifies life and work.Seek continuous GROWTH in your personal and professional development.Commit with HEART to serve others.Extend TRUST in order to receive it.Notice to Agency and Search Firm Representatives:We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Bank’s Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank. Columbia Bank will not pay a fee to any Agency that does not have such agreement in place. No employee outside of Columbia Bank’s Talent Acquisition team has the authority to enter into a requisition search agreement.At Columbia Bank we don’t just accept difference, we advocate it, encourage it, and celebrate it for the benefit of our employees, our services and our community. We
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