Senior Manager – Operations
Location United States – Remote
Division/Department CRST Home Solutions, LLC
# of openings 1
CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What’s Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
Senior Manager – Operations
Summary: The Senior Operations Manager is responsible for assisting the Director or Vice President of Operations with oversight and management of more than one location. Through effective relationship management with the customer, motor carrier partners and the corporate office, this position is accountable for ensuring excellence in the execution of all day-to-day operations. They act as a liaison between the Company, independently contracted motor carrier partners and the customer, with a focus on delivering cost-effective, timely and professional services to all end-customers. They may also be tasked with the implementation and onboarding of new customers and locations. Compliance with all Company and customer policies and procedures must be enforced at each location.
Essential Job Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accountable for the operational efficiency and quality of service against predetermined goal for multiple locations. Assists in implementation of new location or locations that need assistance.
Reviews cost, quality, and customer service metrics and works always towards improvement. Acts upon deficiencies to ensure workload is being assigned to best-performing motor carrier partners.
Validation of weekly motor carrier partner pay.
Compliance with obligations as outlined in client or third-party warehouse agreements.
Address and resolve motor carrier partner questions and concerns.
Identify, escalate, and execute on management-approved opportunities for increased productivity for the account.
Responsible for the compliance of all administrative paperwork associated with business activity including, OSHA, carrier partner credentials and cargo paperwork if applicable.
Seek and solicit local market independent motor carrier partners for contracting, following compliance objectives, operational standards, and cost efficiencies.
Act as a liaison between local customers, warehousing partners, independently contracted motor carrier partners and the NALG Corporate Office. Exercise professional judgment and diplomatic approach to issue management and resolution.
Builds company image within market by collaborating with partners, customers and NALG management.
Hire, train, and maintain on-going relationship with Location management building a high impact team, including review and development of direct reports.
Completes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and customer, partner, and internal inquiries.
Creates a positive and professional work environment and leads by example.
Maintain the confidentiality of all company and client information.
Other duties as dictated by business need and assigned by management.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Attention to Detail/Quality
Decision Making & Judgement
Problem Solving/Reasoning Ability
Standard – accountability and dependability; adaptability; communication; ethics and integrity; initiative/innovation; interpersonal skills; motivation; organization sensitivity; safety focus; and teamwork.
Supervisory Responsibility This position manages all independently contracted motor carrier partners of the location. This position manages leadership of one or more locations and is responsible for leadership, performance management and hiring senior employees within its locations.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may work in a client or a third-party managed location. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
This position may require occasional lifting and/or moving up to 300 pounds using material handling equipment such as a dolly.
Travel This position could require up to 80% travel. Frequently requires travel outside the locally assigned area including overnight stays.
Required Education and Experience
High school diploma or equivalent
Five or more years of logistics management experience
Preferred Education and Experience
The CRST core values:Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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