Job Description
The Senior Manager Rebate Client Support oversees teams which support our largest Health Plan segment clients related to their invoiced Manufacturer rebates. These teams will intake and manage client questions, manage client calls, work with internal rebate partners to ensure questions are addressed timely and completely, monitor resubmitted invoices and collections for items under question, ensure any recurring client reporting and deliverables are met, manage salesforce cases, process service warranties. The Senior Manager will ensure the teams have adequate processes and support for their work and will lead and develop the team.
Required Qualifications
7 or more years of professional work experience including 2 or more years of leadership experience
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
Prior experience in client support role Knowledge/experience with manufacturer rebatesAbility to effectively manage tight deadlines and turn-around requestsAbility to effectively manage escalated requests or issues to quickly and effectively resolve.Excellent verbal and written communication skills that enable clear, concise explanations and/or solutions.Ability to work with significant amounts of data for process and analysis, particularly using Microsoft Access and Excel,
Education
Bachelor’s degree required, Master’s degree preferred. Discipline in Finance or Business preferred.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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