DineEquity Hiring for Manager, Off-Premise Partnerships & Implementation at Glendale, California Full Time

Description

The position will be responsible for the testing, adoption, and implementation of digital channels, including managing day-to-day partnerships. This individual will act as a project manager and implementation specialist upon innovation rollouts. The position will provide thought leadership on improving processes, revenue enhancement, and cost reductions as well as provide Leadership with fact-based test results and operator feedback to enable business decisions. A key area of focus will be around the execution of delivery business both owned and third party.

• Implement off-premises strategy, which includes new sales channels and optimizing existing channels to drive more growth

• Responsible for partnership and operations of partner relationships (Doordash, Uber Eats, Call Centers, etc.)

• Leads partner reviews with leadership from both parties

• Diagnose and evaluate off premise operation execution performance challenges related to delivery channel Defines path to resolution and coordinates

• Coordinate and lead Off Premise performance improvement initiatives

• Manage projects from ideation, proof of concept, testing and implementation

• Assist our franchisees to execute system level off-premises initiatives

• Work cross functionally to implement new off-premises sales channels such as pick up windows, and virtual brands, etc. This includes contributing to the business case to pursue the channel/innovation, helping to define the go-to-market strategy, and leading cross-functional teams to execute the vision

• Partners with technology teams to manage platforms and integrations to support delivery and online ordering business.

• Influence the Off Premise technology roadmap to explore biggest opportunities

• Provide operational insight, recommendation, and direction for programs and initiatives that launch to the system improving efficiencies and sales

• Able to independently identify project related risks & issues elevating and proposing solutions where necessary and driving to resolution

• Create and present professional level updates as needed

Skills & Requirements:

• Bachelor’s degree

• 3-5 years of implementation and partnership experience including a combination of the following:

• Restaurant operations

• Third party DSP implementation

• Project management

• Client-driven mindset including ability to work directly with cross-functional teams and franchise partners

• Ability to effectively multi-task, managing multiple projects at different points in their lifecycles

• Excellent communication skills: demonstrated ability to effectively communicate and collaborate with business leaders at all levels

• In-depth analytical skills and attention to detail

• Proficient in planning and organizing – forward thinking to establish an efficient and appropriate course of action in a fast-paced environment

• Ability to be flexible with change and help manage change

• Experience working in a franchised environment preferred