Ferguson Enterprises, LLC. Hiring for Lead Customer Service Representative at Sacramento, California Full Time

Job Description:

Lead Customer Service Representative

We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering full time opportunities for growth and advancement. We want to help you build a long-lasting career with us. Together, we can continue to lead the industry. We offer a wide variety of benefits such as Remote Work Opportunities, Bonus eligible, Medical benefits and 401k while working limited weekends and evenings. Join our team today!

Responsibilities

• Supervise the work of local and remote Concierges team supporting multiple markets/areas across our district to ensure adherence to quality standards and proper procedures, correcting errors or problems as needed

• Support and enforce the Team expectations and goals through routine call monitoring, by driving associate/team performance including adherence to key performance and quality indicators, reporting all details in daily interaction with Sales Team Manager

• Regularly conduct team meetings to provide updates on team performance, training opportunities (product/professional), and team successes

• Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance

• Develops and maintains relationships with leadership—inside and outside of service areas

• Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team

` Qualifications

• Prior management/supervisory experience preferred

• 2 to 3 years prior experience in the industry

• Excellent communication, time management, and organizational skills

• Ambition to succeed

• General computer skills including Microsoft Office

• Self-Motivator

• Ability to multi-task

• Enthusiasm, courtesy and articulation

• Ability to learn quickly

• Service minded, highly motivated, able to meet deadlines and customer service oriented with ability to build relationships

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We’re a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $17-billion in annual sales. With more than 27,000 associates at over 1,400 locations, we take pride in providing world-class products and services to our customers.