First American Hiring for Dispatcher at Carroll, IA Full Time

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

Dispatch work orders following established guidelines

Answer incoming calls, emails from customers and contractors

Make outbound calls to locate authorized contractors

Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers

Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward

Obtain necessary documentation from the customer and/or technician and attach to the customer’s record

Provide work item assistance

Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines

Requirements

High School Diploma or equivalent

Fundamental understanding of Home Warranty polices

General knowledge of HVAC, Appliance, Plumbing equipment helpful

Good listening, verbal and written communication skills

Proven customer service skills and ability to overcome objections

Good organizational skills with the ability to multi task, prioritize and follow up

Strong problem solving and conflict resolution skills

Adapt to fast paced work environment

Detail oriented

Working knowledge of Microsoft Office

2-4 years Customer service experience and/or training preferred

Home Warranty or real estate experience desirable but not required

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.