Furnished Quarters Hiring for Global Operations Coordinator at United States Full Time

The Global Operations Coordinator is responsible for coordinating all apartment setups where Furnished Quarters leases unfurnished apartments outside our core markets. This role will have client-facing components, such as coordinating the receipt of background checks and coordinating guest arrival times, and components that include working with vendors, such as coordinating furniture delivery and apartment inspections. Furnished Quarters has a detailed apartment setup process to ensure all apartments meet the Furnished Quarters standard, and this team member will coordinate each step of said process.

ESSENTIAL FUNCTIONS

• Interface with guests before arrival and answer questions concerning their upcoming stay.

• Creating arrival and departure instructions for each new setup, including locating parking details, mail details, gym details, cable/wifi details, and coordinating lockbox or leasing office key pick up depending on the guest’s time of arrival.

• Ordering and coordinating apartment cleanings, inspections, and cable wait before arrival.

• Creating leases for guests/clients to sign.

• Work closely with the Global Leasing Team to be sure set-ups are synchronized with deposits and lease paperwork.

• Work with Apartment Services to confirm and manage cable installations.

• Facilitate the DocuSign process with the client and guest.

• Ordering Rental Furniture.

• Managing the Global Setup/Deconstruct report.

• Securing rental furniture access and Certificates of Insurance.

• Managing receipt of inspection forms and photos from outsourced field inspection.

• Correcting deficiencies noted on said inspection forms.

• Ensuring each reservation has the most up-to-date guest service information.

• Ensure the client signs all background checks required by the property.

• Managing biweekly/weekly cleaning schedule and vendors for all global apartments.

• Provide excellent customer service to clients.

• Maintain knowledge of all apartment locations, types, rates, and amenities in all markets.

• Ability to multi-task, and operate multiple computer programs at a given time.

• Acts in accordance with all Furnished Quarters Core Values.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in Hospitality, Business, or related field.

• High School Diploma or equivalent.

• One year or more year’s Coordinator experience in the hospitality, apartment management, or the real estate industry is required.

• Multi-lingual skills are highly desirable.

• Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.

• Proficient in all Microsoft applications, including Excel/Word/MS Outlook.

• Flexibility to work evenings and weekends as dictated by business and operational demands.

• Must be detail-oriented and highly organized, with the ability to multi-task.

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