All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.Please join us in our exciting growth and pursue a rewarding career with All Covered!Position ObjectiveKonica Minolta currently has an exciting opportunity for a Support Specialist II!The objective of the Support Specialist II (SS-II) is to provide superb customer service reflecting the client-centric and quality focused mission of All Covered through the direct provision of remote and on-site support to our clients. The Support Specialist II will interact daily with clients and works with other Client account stakeholders in understanding client support requests, technical needs and requirements. The Support Specialist II is primarily focused on a mix of end user support and entry level system administration functions.Essential Job FunctionsProvide on-site and remote end user and server support with focus on:Client satisfactionService delivery qualityTechnical excellenceProactive maintenance, documentation, and testing of client network environments through a combination of scheduled onsite and remote work using prescribed checklistsPerform end user support as it relates to desktop, server and Mobile communication technologies.Perform Basic network diagnostics and repairs.Participate in technical discussions with clients and client stakeholders that impact the client’s business continuity and growth.Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate.Professionally document all work performed and submit accurate timecards on a daily basis.Maintain accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team.Project Deployment – the SS-II will at times work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clientsWork with other team members to identify new revenue opportunities, primarily via projects, within their assigned clientsRespond to communications from team members within timelines established by All Covered’s communications standardsEffective Utilization target of 95%Timely escalation of issues that prevents the SS-II from performing the above job functions.The SS-II is required to participate in the on call rotation that may include off hours onsite visitsCompetencies (Knowledge, Skills and Abilities)Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Minimum Office 2007, Office 2010 and above preferredBasic understanding of and practical entry level Support experience of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred).Basic understanding of… For full info follow application link.Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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