InCommVoice Engineer IUS-GA-AtlantaJob ID: 2021-12539Type: Full-Time# of Openings: 1Category: IT – InfrastructureInCommOverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about careers at InComm Payments here: www.incomm.com – http://www.incomm.com/ or connect with us on Twitter – http://twitter.com/incomm, Facebook – http://facebook.com/incomm, LinkedIn – http://www.linkedin.com/company/incomm, or Our Blog – http://www.incomm.com/blog. Inside InComm – https://vimeo.com/185012736 from InComm – https://vimeo.com/incomm on Vimeo – https://vimeo.com/.Responsibilities* Work on projects of all scopes by attending project meetings, collaborating with other engineers, and implementing system and design changes.* Work with product owners, business analysts, and other stakeholders to design and implement speech-recognition and DTMF-based IVR applications as well as other contact center applications.* Work with other engineers to develop, maintain, and support a highly-scalable, efficient 24/7 IVR and call center platform that takes millions of calls per week and integrates with dozens of back-end systems.* Create new IVRs and modify existing IVRs and other applications using Cisco CVP Call Studio and other development environments. Call Studio training will be provided.* Perform preventative maintenance activities and participate in business continuity, disaster recovery planning, and production support rotation.* Cross train with other engineers to maintain and manage add/moves and changes.* Provide accurate and creative technical solutions to problems which also align with industry best practices.Qualifications* 4-year IT degree or coding bootcamp completion highly preferred.* Strong written, oral communication, and interpersonal skills, as well as the ability to explain complex concepts to both technical and non-technical audiences.* Excellent analytical and troubleshooting skills with end-user customers.* Willingness to learn new technologies and skillsets is required.* Ability to work on several projects at once, track and meet deadlines, and update project stakeholders on a regular basis.Equal Employment Opportunity/M/F/disability/protected veteran statusApply Here: https://www.click2apply.net/KMnyyriEJlb8SRl1c6RmkPI144899471
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