The Director of Operations oversees hotel services including both Rooms and F&B operations.
Maximizes room revenues, controlling expenses, and driving the highest level of customer service. Manages large events & ensures high volume occupancy including special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts monthly Rooms and F&B Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Specific Responsibilities include:
Responsible for short and long term planning and the management of the Hotel Operations. The operational areas include:
Event Services
Cure Bar & Bistro
Cabinet/Restaurant Delivery/Grand Club
Event Set Up
Housekeeping
Front Office
Security
Guest Services (PBX, Bellstand)
Advanced Rooms and F&B Knowledge
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Experience developing standards and operating procedures.
Hire, train, unleash, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
Maintain communications with Corporate Staff
Coach, develop and counsel employees to reflect Hyatt service standards and procedures
Responsible for leading and guiding two Directors of Operations as well as Department Heads and Assistant Department Heads. Ability to create success through them. Ability to unleashes them and provides ways for them to innovate, fail and learn from those failures.
Consistently achieve goals through being outcome oriented, strategic and future-focused. The ability to be proactive is paramount to this role.
Qualifications
Qualifications
The ideal candidate will possess the following attributes:
Service oriented leadership style with professional presentation expertise
Proven leadership skills
High energy, entrepreneurial spirit, motivational leadership skills, effective communication skills, analytical and effective in providing exceptional customer service and ability to improve the bottom line
4+ years of hotel leadership (preferably with Hyatt)
Strong engagement skills
Excellent development and mentoring skills
Hotel/Hospitality degree an asset
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new concepts
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