Infosys BPM Hiring for Customer Service Agent Job at Wexford , Ireland Full Time

You could be joining a global leader in next generation business process management services if you decide to join our team at Infosys

We offer the chance to work in a positive, supportive, and competitive environment.
This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

The role:

Work from Office and Work from Home options available and preference will be discussed at interview.

As a customer agent, you will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high level customer experience. In order to deliver the highest level of customer experience such skills as active listening, selective questioning, problem solving and showing empathy are required. All of these skills can be acquired during a pre live training environment which is fully paid.

There are many benefits to working at Infosys:

· 29 days holiday (includes 9 statutory days entitlement) – Pro rata for PT roles

· Permanent contracts

· High energy and dynamic work environment

· Culture for promoting from within

· Learning and development platforms

· Global company with opportunities across many countries

· Opportunities to be involved and give back to the community

· Easily accessible site for all modes of transport

· Healthy eating scheme

· On site canteen

· Special staff offers – reduced rates with local stores and amenities

· Free employee assistance programme

· PRSA pension scheme

· Eligibility to take part in client bonus schemes on some campaigns

The part you will play within the Infosys team:

· You will be front line support for our clients

· Use the systems and tools available to effectively handle clients queries

· Strive to achieve and maintain service level statistics

· Maintain a high level of first call resolution and quality assurance.

· Contribute to overall team performance within your specialised department

Personal success profile:

· Passion for providing exceptional service to clients

· IT literate

· Confident telephone manner with strong communications skills

· Fluency in English is a pre requisite for this role

· Self- motivated, positive outlook

· Ability to handle confidential information

· Team Player

· Strong attendance, performance and adherence to policies are essential for this role

Hours: 30-40 hours per week within business hours

Business hours: Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm

Training provided on site – options following training to work remotely

YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE

The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions

Reference ID: Wex12

Job Type: Full-time

Salary: €10.20 per hour

Additional pay:

• Commission pay

Benefits:

• Sick pay
• Wellness program

Schedule:

• 8 hour shift

Education:

• Leaving Certificate (preferred)

Work remotely:

• Temporarily due to COVID-19