KIND Inc Hiring for Program Assistant, Family Reunification at Remote Full Time

About KIND:
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.
KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care and other comprehensive services.
To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.
KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:
KIND seeks a Program Assistant, Family Reunification to provide large-scale, highly time-sensitive outreach to separated children and families in Central America and Mexico who are seeking to return to the United States under the Biden Administration’s Family Reunification Task Force humanitarian parole program. The Program Assistant will provide nimble, savvy, high-level support and coordination of Team activities, in a fast-paced and fluid setting.
This position is 100% remote from any location in Mexico or Central America. This position is fully funded for one year with strong possibility of extension. Benefits are associated with this position.
Essential Functions:

• Review English-language data regarding separated family members and provide clear, detailed case summary reports in Spanish for callers conducting outreach.
• Preparing regular target call lists for family outreach specialists to call.
• Provide English-Spanish and Spanish-English translation as needed.
• Conduct background research to advance programming.
• Regularly review information about separated parents in database created by U.S. Digital response and compare against KIND’s list.
• Assist with call outreach efforts as necessary, including conducting follow-up with families who have been successfully located or who have contacted the Helpdesk.
• Provide administrative support including calendaring duties; scheduling calls and meetings; travel coordination; compiling meeting agendas; recording and synthesizing meeting minutes; meeting planning; and related office support tasks.
• Use KIND’s case management database to create, run, and modify metrics reports and provide time sensitive numerical information.
• Assist with necessary data entry.
• Assist with overall administrative duties including database management, data entry, and travel expense and reimbursement requests and expense reports, assist with tech support including related to the telephonic and messaging Helpdesk functions, and with presentation materials.
• Identify and advance opportunities to improve systems used by, and administration of, the project.

Qualifications and Requirements:

• Undergraduate degree.
• Advanced Spanish and English fluency.
• Experience with office organization.
• Demonstrated commitment to working on improving and/or understanding issues impacting immigrants in the United States or in another region.
• Facility with Microsoft Suite including Outlook, Excel, Word, PowerPoint, and Teams.
• Excellent organizational, time management skills, and attention to detail
• Ability to work collaboratively.
• Highly motivated and able to operate independently.
• Ability to communicate clearly and effectively in writing in Spanish and in English.
• Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
• Strong cultural competency and cross-cultural communication skills.
• Ability to work within an office environment and have regular interaction via telephone, videoconference, IM and email with KIND’s team and clients.

Application Instructions:
Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.
KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Job Type: Full-time

Work Location: Multiple Locations