Lancetop Ltd Hiring for Office Administrator Job at Richmond Hill Full Time

We are a fast growing vacation home rental company, looking for a reliable and responsible candidate to join our team!

We have a full-time position(5 days per week) and a part-time position(2 – 3 days per week), working in our Richmond Hill office. The successful candidate will have positive attitude, multi-task with minimal supervision, excellent communication and customer service skills, and willing to grow with our team.

Responsibilities:

• Handling customer inquiries – verbally & written.
• Resolve customer complaints or disputes, negotiate the resolutions.
• Provide high level of customer service with professional manner
• Entering customer orders to our internal system
• Provide initiative and ideas on the improvement of work processes.
• Follow up the issues with our contractor and partners.
• Write help articles and FAQs
• Help on marketing and supporting work on online traveling platform (such as airbnb, booking.com, Expedia etc).

Qualifications:

• Strong customer service skills
• Strong negotiation skills
• Fast thinker and learner
• Strong written & oral communication skills
• Business Process Improvement Skills
• Self-motivated and responsible, detail oriented person
• Knowledge and experience with online traveling platform (Airbnb, Expedia, Booking.com HomeAway, etc) will be an advantage
• Preference to experience within the service or traveling industry
• Comfort working in a fast-paced environment and small team
• Flexible to work on different weekday schedule
• Proven ability to process high volumes of work with accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)

Part-time hours: 40 per week

Job Types: Full-time, Part-time

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Experience:

• Hospitality: 1 year (preferred)
• Airbnb: 1 year (preferred)

Work remotely:

• No