Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Respond to customer inquiries regarding general consumer loan issues & questions. Responsible for the research and administration that relate to these activities.
Ensure integrity of data and information.
Respond to customer requests by accessing Loan Servicing and/or Originations systems.
Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing).
Update information on accounts in the Loan Servicing and/or Originations systems.
Utilize imaging systems.
Perform other tasks related to resolving customer needs.
Contact customers on accounts.
Negotiate transactions in accordance with established laws, regulations, and policies.
Prepare reports or filings.
Monitor and maintain various documents.
Research and correct issues in an appropriate time period as designated by department standards.
Reconcile assigned accounts.
Assist other departments in investigating problems as needed.
Maintain performance data within the appropriate systems.
Mentor/Train other associates as needed.
Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
High school degree or equivalent required.
1 – 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Accuracy/Attention to Detail
Working with MS Office
Managing Multiple Priorities
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or email@example.com .
Nelnet is a Drug Free and Tobacco Free Workplace.
Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)
Job Description Service – Technician Denver, CO, USA Req #5717 Thursday, March 18, 2021 Who is Swire Coca-Cola? We are...Apply For This Job
Job Description Today’s disruptive environment calls for a different mindset and a new approach to driving organizational performance. The Human...Apply For This Job
328513BR Job Title: Audit Manager, Risk TD Description: About TD Bank, America’s Most Convenient Bank® TD Bank, America’s Most Convenient...Apply For This Job
Requisition ID: 67714 Job Function/Category: University Recruiting Employment Type: Non-Exempt Full Time This is an exciting time to be joining...Apply For This Job
Join a team that puts its People First! As a member of First American’s family of companies, First American Home...Apply For This Job
Roehl Offers Pay Accelerators & Assures Drivers Start Strong (https://www.roehl.jobs/blog/2018-07-july/roehl-offers-pay-accelerators) In our over the road Flatbed Fleet, you’ll haul unique...Apply For This Job