Follow up on the results of the importers network, monitoring CSI & SSI results at the distributor and country level. Comparison vs previous periods as well as explanation of variations based on business reasons.
Follow up on the main CQ KPIs such as effective response rate and alert closure. Comparison vs previous periods as well as explanation of variations based on business reasons.
Consolidate information by region, Importer, Business Unit distributors for performance inquiries, which support the correct decision-making
Monitor the quality of information reported by the importer and be in continuous communication with the supplier so that the information on the platform is correct.
Generation of information for the evaluation of projects that directly impact the SSI & CSI indicators.
Maintain formal communication with importers to monitor the performance of the indicators.
Respond effectively to information requirements for CQ presentations.
Prepare ad-hoc reports and information regarding the performance of the network, from any internal area
Maintains a customer service orientation in all interactions
Ability to handle confidential and sensitive employee data and other HR information
Desired Skills and Experience
Bachelor Degree or equivalent.
Medium to Advanced English speaking and writing required
2 years in the automotive sector, sales management sector, marketing or network development. Experience in consolidation, monitoring and follow-up of Indicators, management control.
A proactive and positive approach combined with agility and a “can do” attitude.
Strong collaboration, customer service and communication skills
Working knowledge of MS Office (Excel medium to high level required)other PC applications.
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de Mexico Mexico
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