PE Global Hiring for Technical Service Desk Co-Ordinator Job at Dublin , Ireland Full Time

Key Resposibilities:

➢ Support and Liaising with Service Engineers and Service Managers.
➢ Responding to customer technical queries and providing status updates of their jobs.
➢ Reporting to the Service Desk Manager daily.
➢ Preparing customer quotes following engineer recommendations.
➢ Reviewing and actioning technical reports.
➢ Tracking PPM schedule and ensuring it is always up to date.
➢ Preparing jobs to be sent to accounts for invoicing.
➢ Creating and updating jobs on our CRM (Customer Relationship Management) system.
➢ Collate and process timesheets and expenses weekly in absence of Contract Support.
➢ Generating and issuing PO’s.
➢ Answering the Service Desk Support phone.
➢ General administrative duties.

Skillset:

➢ Highly organised – will work in a structured way, with ability to prioritise workload.
➢ Logical and will work in a clear and consistent manner.
➢ Excellent attention to detail is required with a high degree of accuracy.
➢ Assertiveness skills including confidence, accountability, and the ability to delegate

effectively if necessary.
➢ Persistence in the role and to be able to manage difficult tasks and follow through to

resolution
➢ Customer and team focus with the ability to plan, control, and take corrective actions to

resolve day to day issues.

➢ Highly motivated and enthusiastic.
➢ Excellent communication skills, must have fluent English and strong interpersonal skills.
➢ Have a very good working knowledge of the Microsoft Office Suite.

➢ Have a good technical knowledge of HVAC & BMS systems
➢ Experience with Sage50 is a plus
➢ 2-3 years’ experience of having worked in a result driven customer service environment,

ideally with an Fm or technical services provider.

Renumeration & Conditions:

➢ The successful candidate will be based in our Dublin office – Ballymount Industrial Estate,

Dublin 12 but with the option of WFH flexibility.
➢ Competitive salary, negotiable on experience.
➢ Exciting opportunity within the Service team. This is an excellent opportunity to gain

exposure to a wide range of activities in a busy rewarding environment.

Reports to:

➢ Service Desk Manager and General Manager.

Interested candidates should submit an updated CV.

Please click the link to apply or alternatively feel free to reach out to me on 021-4297900 or you can email me at [email protected] .

***Please note our client cannot assist with any visa sponsorship.**