Penn State University Hiring for COVID Call Center Agent at University Park, PA Full Time

JOB DESCRIPTION AND POSITION REQUIREMENTS:
The COVID Call Center at Penn State is looking for self-disciplined and highly motivated individual for the role of COVID Call Center Agent. This position will provide customer support to students, their families and the Penn State Community related to the University’s COVID mitigation and response efforts. Duties include responding to phone calls and email tickets to ensure each customer receives outstanding service while addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool, and contributing to documentation. This position will work in a full remote format and will require some evening and weekend hours.

This position will be performed remotely within the United States and does not require a relocation to University Park. Penn State will provide necessary technology/equipment and software needed to perform the assigned duties.

Typically requires a High School diploma or higher plus 5 years of related experience, or an equivalent combination of education and experience. Excellent interpersonal skills and the ability to communicate professionally and empathetically verbally and in writing with a diverse population are critical in this role. In addition, basic problem-solving and attention to detail are crucial.

This position will require successful completion of standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

This is a limited term appointment funded from date of hire until May 6, 2022.

CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO is the Law

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

University Park, PA