The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Hours for Position:
Weekdays: 2:00pm-9:00pm or 3:00pm-10:00pm
Weekends: varies between 5:00am-10:00pm
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Qualifications/Requirements
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent required
Must be 18 years of age or older
Physical Demands
Requires long period of standing and walking during entire shift; may include 8 or more hours.
Continual talking in person or on the phone during shift
Must be able to occasionally lift up to 50 lbs
Will occasionally handle cleaning chemicals during shift: MSDS guidelines followed.
Sunshine Fitness Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
On-site interview will require a self-wellness check and completion of questionnaire.
Job ID: 2021-2359
External Company Name: Planet Fitness Sunshine Fitness Management
External Company URL: TestUserAdmin
Street: 735 N. 14th Street
Remote Position: No
We Are Hiring We Are Hiring! Ascension Saint Agnes Hospital in Baltimore, Maryland is hiring for a Registered Nurse to...
Apply For This JobAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our...
Apply For This JobData Visualization Analyst Remote 12+ Months Job Description: Our exceptional large pharmaceutical client is seeking a Data Analyst for a...
Apply For This JobAxle Informatics is a bioinformatics and information technology company that offers innovative computer services, informatics, and enterprise solutions to research...
Apply For This JobPOSITION SUMMARY Spencer Fane is seeking a junior Associate to join the Labor & Employment practice group in our Denver...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Help our essential workers get to the frontlines! We are looking for phone and data...
Apply For This Job