Overview:
The Area Leader of Training (ALT) is primarily responsible for the delivery and implementation of effective training systems at our Restaurants. The ALT supports the Restaurants through the development of Manager training locations, monitoring MIT performance, and supporting the training and development of Crew and Managers. They are a key advocate for Training & Development by representing the function as a Training specialist.
Responsibilities:
Restaurant Training Responsibilities
Ensure the highest levels of training standards at all Restaurants
Validate Advanced Crew certifications
Implement Training & Development programs and systems
Establish goals for Training Restaurants with Business Unit Leaders
Execute Training Restaurant Certification and annual Re-Certification process
Onboard all new Training Restaurants via the certification process and certify all Training Managers
Conduct and document Training Restaurant visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers In Training [MITs] during each phase of Training; combination of phone calls, emails and face-to-face interactions to gauge performance
Submit Training Transition Plan (TTP) documentation and verify MIT validations for Training bonuses
Support Pre and Post New Restaurant Opening Activities including 15, 30, 60, 90, and 120-day Restaurant visits
Validate the effectiveness of RPS/Training plans and identifies training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements
Business Unit(s) Support
Follow-up on adoption rates of all programs and initiatives for the Business Unit through Restaurant visits
Support Business Unit in reaching Certified Trainer, Bird Specialist and Cross-Training goals
Support Area Focus Restaurants as prescribed by the Business Unit Leader
Schedule and execute Certified Training Manager Classes to achieve expectations; Track Certifications
Participate in Train the Trainer sessions for Company rollouts; Partner with Business Unit Leader on Restaurant Leader/ Partner Training Sessions
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Crewmember, Shift Manager, Operations Manager and Restaurant Leader Development Plans
Manage ServSafe Certification and report to Business Unit Leader and RLT
Training Functional Support
Provide feedback and follow-up documentation on executed rollouts and Training meetings
Serve as the Subject Matter Expert [SME] for training system development
Review Period, Quarterly and Yearly Training results to identify gaps and develop/execute Training plans to address
Actively review and provide feedback on all Training programs in development
Provide observations, evaluations and feedback on Training effectiveness
Position / Role Requirements
Participation in meetings and training sessions at the RSO, Restaurants and off-site locations
Ability to lead, motivate, and empower the Cane’s Crew and Managers
Ability to align Crew with Cane’s culture by working hard and having fun
Excellent interpersonal and communication skills
Ability to recognize problems, set goals and convert plans into action
Exercises good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Excellent speaking and presentation techniques
Strong time management skills
Exceptional interpersonal skills, with the ability to effectively interact with Crewmembers and stakeholders at all levels of the organization
Superior organization and follow-up skills
Serves as a role model by demonstrating and up holding Raising Cane’s policies and “How We Do Business” standards
Qualifications:
Required to live within assigned Area
Ability to Travel 50 – 75%; car and/or travel
Must be 18 years of age or older
Minimum of High School Diploma or equivalent required, college degree preferred
Training certifications desirable
Previous multi-unit training experience required, minimum 5 years preferred
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
Minimum of 2 years management experience in the hospitality field required; quick service or fast casual preferred
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