Case Management Customer Service Representative
job details:
location:Phoenix, AZ
salary:$17 per hour
date posted:Friday, September 10, 2021
experience:Experienced
job type:Temp to Perm
reference:AB_3748783
questions:[email protected]
job description
Case Management Customer Service Representative
Are you a Customer Service Representative with at least 3-Years of experience? Do you have great job tenure and a passion for helping others? If so, we’re looking for you! Randstad is working with a local government agency to fill 2 open roles as Case Management Customer Service Representatives. The qualified CSR will have great interpersonal communication skills, be very comfortable working with computers, and love helping people!
Pay: $17.00/hr
Location: Phoenix, AZ 85323 (fully onsite)
Duration: 6 Months
Interested in this opportunity? Please apply today! You will then receive an email/text invite to prescreen with our chatbot service! Randstad offers benefits! Medical, Dental, Vision and Paid Sick Time are available after 90 Days on assignment!
Responsibilities
Complete in-person or phone interviews to verify eligibility for child care
Maintain case records per policy
Communicate professionally with internal and external clients
Research and prepare referrals for overpayments or investigations
Inform clients about relatives as child care providers
Research and gather case information for fair hearing
Extensive use of multiple computer systems to determine eligibility
The essential functions of this role include:
Skills
Customer Service (3 years of experience is required)
Interviewing
Case Management (2 years of experience is required)
Records Management
Research
Data Entry
Scheduling
Verbal Communication
Confidentiality
Clerical
Administrative Duties
Interpersonal Sensitivity
Education
Qualifications
Years of experience: 3 years
Experience level:Experienced
Shift: First
Working hours: 8 AM – 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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