PRINCIPAL RESPONSIBILITIES:
Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues.
Assists Customer Resource Associates with investigating and resolving customer service issues.
Effectively responds to Residential and Commercial customer requests including, but not limited to, service inquiries and issues with equipment.
Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
May assist CRC management with developing action plans to resolve issues and build effective processes.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS RECOMMENDED:
Associates or Bachelor’s Degree.
Waste or service industry experience.
Experience using bilingual skills, particularly Spanish, in a business environment.
MINIMUM REQUIREMENTS:
Minimum of 2 months experience in a high volume call center or customer service environment.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Description The Salesforce Software Engineer 2 codes software applications based on business requirements. The Software Engineer 2 work assignments are...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> National Drug Screening – www.NationalDrugScreening.com https://www.youtube.com/watch?v=kKkGpYKo9hs National Drug Screening, Inc. is a drug free workplace...
Apply For This JobSummary: The Portal team brings together world-class experts to develop and ship groundbreaking products at the intersection of hardware, software,...
Apply For This JobJob Description Assist with the distribution of packages in a warehouse setting. 3rd shift – 1AM – 8AM (Monday –...
Apply For This JobMailroom Clerk Needed at Global Company! Pay 15/hr Job Responsibilities Receptionist fill in work Handle shipping and receiving of shop...
Apply For This JobTraffic Control Flagger – Mineral Wells & Surrounding Areas Traffic Control Protector (Flagger) BE A HERO IN A HARD HAT...
Apply For This Job