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Products and Technology
Business Operations at MuleSoft, a Salesforce company, is critical in designing and implementing initiatives to improve the structural and behavioral elements of our operating model. MuleSoft’s mission is to help organizations innovate faster by making it easy to connect the world’s applications, data, and devices. Our customers rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.
When employees are allowed and encouraged to show up to work authentically, they are engaged, loyal and empowered to do the best work of their lives. The Employee Experience team is responsible for intentional and deliberate strategic focus on our people and our culture. Our customers are Muleys – MuleSoft employees. We design and lead organizational programs that reinforce our values along the touch points of the employee journey for more than 3,400 Muleys. We fuel pride in the MuleSoft culture and identity and drive employee engagement. These programs and initiatives include, but aren’t limited to: strategic development and implementation of company-wide employee events; championing well-being; employee recognition and rewards; diversity, equality, inclusion and belonging; and career development. We are looking for a teammate to help create and expand a largely virtual program by supporting the development of initiatives that directly impact and elevate the people power in our organization.
The Specialist of Employee Experience serves as a project manager, contributing to the successful implementation of key strategic organizational programs. This role will coordinate the planning and logistics of MuleSoft company-wide employee events; support onboarding initiatives at an organizational level; support the Salesforce employee engagement team in launching Salesforce-wide events; and coordinate and organize MuleSoft employee recognition programs. The ideal candidate will have experience in project management on an enterprise level; experience with cross-functional partner management; ability to drive organization; a strong attention to detail; excellent communication skills and an ability to drive high-visibility projects to completion.
YOUR IMPACT (RESPONSIBILITIES):
Coordination of Organizational Onboarding Program (50%)
Launch best practices for organizational onboarding
Partner with MuleSoft functional enablement and onboarding teams to ensure alignment of processes
Partner with Salesforce onboarding, Technology teams and MuleSoft functional onboarding to ensure alignment of processes
Track, measure and report on MuleSoft onboarding initiatives and recommend process improvements
Project Coordinator for Employee Engagement and Experience Initiatives (50%)
Assist in the creation, prioritization, and iteration of the Employee Engagement “roadmap,” serving as a project coordinator across key categories of Employee Engagement programs
Plan quarterly engagement events/activities for MuleSoft employees
Act as the liaison between Salesforce Engagement and MuleSoft to ensure alignment
Be the Culture Guide lead for MuleSoft, bringing volunteers together to create engaging, eventful programming
Partner with Salesforce Employee Engagement and events team to execute on our Salesforce Global Employee Events; being thoughtful about ways to keep MuleSoft engaged
Ensure on-time, on-budget delivery of projects through adherence to plans and governance mechanisms
Assist in codification of the MuleSoft subculture within the broader Salesforce culture, bridging foundational legacy MuleSoft values with today’s business and organization, and connecting Muleys to our company, mission, and brand
Work with Employee Success to incorporate wellness and other employee engagement survey information into project design and evaluation
Establish and maintain the distribution and local management of Employee Engagement programs and events through the network of MuleSoft Executive Administrators (EAs)
Assist with coordinating MuleSoft’s annual Owner’s Awards and other Muley recognition and reward programs
Identify new avenues of recognition
Iterate on current programs through employee survey and other informal feedback loops
Loves people & culture: Knack and passion for tuning into unique cultures, needs, and sentiments of impacted stakeholders. Skilled in active listening and cultivating meaningful feedback loops via surveys, focus groups, and 1:1 interactions. Listens with compassion and turns insights into action.
Skilled project manager: Effective at orchestrating complex work efforts that require input and support from multiple players. Proactively identifies risks/gaps and works to ensure they are solved. Ability to work well under deadlines and juggle multiple priorities.
Collaborative influencer: Able to establish and build close working relationships. Strong personal credibility and counseling skills. Team player that is skilled at working collaboratively with and through others.
Superlative communication & writing skills: Tunes into unique needs of audience to adjust tone and messaging for resonance. Equally adept at building and presenting compelling presentations for executives as writing detailed materials for employees. Able to distill complex data and details to extract and articulate insights and translate them into audience appropriate messages. Strong editing skills.
Flexible and adaptable: Able to work in an ambiguous environment. Self-starter and high degree of motivation. Exercises flexibility in work approach to address evolving needs of stakeholders.
Aware and Empathetic: Interested in topics such as social responsibility, environmental justice, equality and social justice, which will help you deliver inspiring and impactful content.
Demonstrated track record of 3 years of cross-functional project coordination at an intermediate level
Strong communicator with exceptional written and verbal communication skills
Ability to succeed in a highly decentralized matrix organization; ability to lead and influence extended teams without formal line-reporting authority
Energy and Enthusiasm: Customer service oriented
Entrepreneurial spirit and confidence to pick up and lead new projects
Proven track record in performing well in a fast-paced environment and crafting compelling positioning, thought leadership content and assets
Ability to lead both small and enterprise-wide engagements, facilitate meetings; effectively managing conflicts or misalignment
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