To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
Everyone who wants to change the world should have the tools and technology to do so! Technology is the most powerful equalizer of our time, providing access to data, knowledge, and–above all–connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org .
The role of the Sr Manager, Customer Success Programs is critical in helping to create product success and understand the customer experience. The Sr Manager, Customer Success Programs will engage with customers and consulting partners to understand the experience of implementing newly released Salesforce.org products, validate the implementation process, operational support needs and overall best practices. They will convene a cross-functional team of stakeholders with members from Technology & Products, Alliances, Professional Services, Customer Adoption and Support to define success objectives for each product and drive execution and delivery on those goals, analyze the findings, and make recommendations.
This position requires initiative, enthusiasm, attention to detail, organizational skills, ability to learn quickly, capacity to manage internal and external relationships, and excellent communication skills. You must possess a positive attitude, the ability to switch priorities and maintain grace under pressure in a fast-paced environment
Program delivery, including defining criteria for customer and partner selection, definition of objectives, program timelines and deliverables.
Define metrics for measuring program impact
Manage delivery process for each in-program product, provide reporting and visibility to program status on an ongoing basis, schedule and deliver final program readout including overall learnings and program metrics
Develop strong partnerships with functional leaders to drive focus on program objectives
Oversee teams executing work on behalf of the program to ensure successful completion of deliverables.
Anticipate and remove obstacles and barriers that slow down or prevent teams from delivering on project goals.
Contribute & collaborate on customer and internal facing content
Engage with partner and customer communities to drive customer awareness, enthusiasm and adoption.
Create a collaborative environment that fosters transparency, creativity, innovation, and learning.
Nonprofit or Higher Education industry experience highly preferred
2+ years experience with Salesforce, preferred
Strong organizational, project management, analysis, and communication skills.
Comfortable bending between the tactical and strategic
Proven ability to influence and coordinate cross-functional teams without formal authority to deliver against program objectives
Ability to work independently and be a self-starter.
For Colorado-based roles: Minimum annual salary of $104,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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