Salesforce.com, Inc Hiring for Solution Architect Director, Strategic Customer Products Partners Engagement at Sacramento, California Full Time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

What you’ll be doing…

The Tableau CSG Transformation and Strategy team (T&S) is a newly mobilized global team with a goal to design and incubate forward-thinking and progressive solutions and teams across CSG. Within the CSG Transformation and Strategy team, we are launching a new team “Strategic Customer Products Partner Engagement (SCPPE)”. The goal of the SCPPE motion is to increase Tableau and Salesforce customer adoption, prevent customer attrition, enable services opportunities, and drive future expansion opportunities.

This team will be composed of post-sales subject matter professionals who develop deep relationships and provide tailored guidance for our strategic and most valuable customers to accelerate the value of their Tableau and Salesforce investment. This team will galvanize time-bound strategic engagements to assess customer’s problem statement, scope the work and deliver a comprehensive report with pointed assessments and recommendations to help customers implement from end to end. For a successful engagement, this team will work collaboratively with the wider CSG team and work alongside Sales, Product and Engineering.

The Director, Solutions Consulting , is a highly specialized architect/consultant. They will be the Tableau Core and Tableau CRM product authority on the team to tackle complicated problems for Tableau’s most strategic and valuable customers. A key aspect of the Director, Solutions Consulting role at Tableau is nurturing customers to develop a culture of self-service analytics using data visualization methodologies. This role requires a highly skilled candidate in Tableau-adjacent technologies that help Tableau integrate complex customer deployment. The SA will work on time bound, non-billable engagements to deliver valuable assessments and tailored guidance to our customers.

You will be a customer advocate and take full ownership of delivering value through the engagement by providing technical & analytical expertise on visual analytics and direction on Business Intelligence best practices. You will play the key role of providing feedback to the Sales and Services teams about future opportunities and influence product direction by mediating customer requirements from the field to our Product Management and Engineering teams.

Some of the things you’ll be doing include…

• Developing expertise in the features, benefits and application of Tableau’s products – Deep understanding of our Desktop/frontend product(s) and it’s integration into client solutions, and an intermediate level understanding of our Server product(s)

• Be an authority in Tableau APIs and how to use them to provide solutions to customer issues.

• Participate in the SCPPE team triage process to help scope and size the effort before assignment to a team member.

• Conduct discovery exercises and deep customer analysis and data reviews.

• Develop detailed assessments and recommendations for customer implementations.

• Communicate via multiple platforms and web meetings with customers, assisting and guiding them on the findings, potential opportunities and solution paths.

• Provide guidance to customers on how to build a One Analytics strategy, governance models, security considerations and a synchronized deployment setup between Tableau Core and Tableau CRM products.

• Own the customer readout session and ensure a seamless hand-off to the account executives and customer success managers.

• Create Post-Engagement Summaries and document final proposed solutions for customers.

• Include Professional Services with technical guidance and details during engagements where potential services opportunities are required for implementation.

• Serve as a mentor to other consultants and architects.

• Travel might be required post pandemic to customer sites as needed.

Who you are…

• Experienced. H ighly skilled in consulting or Pre-sales or Professional Services Delivery roles in related industries. Extensive experience in Tableau and/or Tableau adjacent technologies (especially Server technologies). Data Architecture and Data Engineering Salesforce implementation experience. Enterprise application integration experience.

• Data Influencer. Knowledgeable in databases, warehouses and BI/Visualization Solutions – i.e. Tableau, Qlik, Power BI, Cognos, Business Objects. Tableau Desktop and Tableau Server Experience recommended.

• Visualization Specialist. Y ou have a love of creative visualizations that help customers see and understand their data.

• Customer-Centric. Experience owning customer engagements and providing clear directives. Strong organizational skills with the ability to manage expectations and customer demands.

• Problem Solver. You love taking on the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.

• Conviction and Commitment . You have an unshakable belief that Tableau’s products will improve the world – one person at a time. Once you get it, you go all the way.

• Go-Getter. Willing to go above and beyond with a enthusiastic work ethic; self-directed and resourceful.

• Strong Communicator. Ability to translate knowledge across diverse industries and situations and present proposals and solutions to business users of all levels. Excellent written and oral communication skills.

• Energetic and Creative. Energy and passion are your hallmarks. You think out-of-the-box and wow people with your unconventional angles and quality work.

• Highly Technical. You have deep technical skills across various technologies. Understanding of data querying and ability to read SQL statements; programming languages desired – Python & R preferred but not required.

• Analytically-minded. Strong mathematical/analytical skills. Experience in statistical Solutions desired.

• You are a Recruiter! T ableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

For Colorado-based roles: Minimum annual salary of $143,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

#LI-SA1

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.