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Customer Success Group
Who we are…
Tableau Software (a Salesforce company) is a clear market leader in the Gartner Magic Quadrant for BI & Analytics. We build software that helps people see and understand data. Not only do we build elite products, Tableau is also one of the world’s fastest growing marketable skills in the job market!
And, if that isn’t enough……..we’re also now part of Salesforce, one of the largest software groups in the world!
We are built on a set of 8 core values: We are on a mission. We build great products. We work as a team. We use our products. We delight our customers. We keep it simple. We respect each other. We are honest. By making technology more accessible, we help build a future with greater opportunity and equality for all. This has taken our company to great heights, and now part of the Salesforce family (named one of the FORTUNE “100 Best Companies to Work For®” 2020 — 12 years in a row).
We believe everyone can be a Trailblazer. Join us and discover a future of new opportunities.
Your role, and what you’ll be doing…
We’re hiring a Tableau Services Senior Sales Account Partner to come and join our Public Sector team to drive Services revenue growth from net new prospects and existing clients. We’ll rely on your strategic approach to developing and forming relationships with our internal enterprise sales business, our Salesforce core selling team, and both our enterprise customers (new and existing).
You are a hardworking, strategic, services sales professional with exceptional enterprise intuition for business and a solution sales background. You will be the Trusted Advisor to our customers, with the primary goals of helping the customers generate significant business value from their Tableau investment, while ensuring Tableau’s YOY growth in overall services bookings and revenues.
You will be expected to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients.
Main areas of responsibilities:
Meeting or exceeding assigned quota for professional services (includes consulting, support, and education offerings)
Maintaining an accurate forecast for revenue target achievement and pipeline, working collaboratively with account executives to ensure the CRM information is accurate and up-to-date with all professional services opportunities and detailed notes
Working collaboratively with the license sales team to support solution sales of the Tableau platform with the appropriate professional services offerings to ensure customer adoption, success, and rapid value achievement
Actively participating in sales meetings, clearly articulating the Tableau value prop and the benefits of investing in professional services towards the achievement of the clients’ stated goals and use cases
Leading scoping discussions and acting as the subject matter expert on all professional services offerings and engagements
Creating and communicating project proposals to clients for professional services solutions
Creating and presenting Statements of Work (SOWs) to clients for consulting engagements, working closely with Tableau’s Services Operations and Legal teams, and the customer to negotiate and close contracts.
Defining and executing services account plans and strategies in collaboration with the extended sales team
Attending and participating in QBUs with the extended sales team and the services practice
Building and managing relationships with customers to support customer success and adoption, to understand any changes in business needs or Tableau use cases, and to support the sale of additional services offerings as appropriate
Maintaining a solid understanding of all Tableau product lines and corporate messaging, both licenses and services.
Staying ahead of competition, competitive differentiators, and product offerings
Traveling as needed to customer meetings and events, once travel restrictions are lifted (North America only)
Who you are…
Experienced . 5+ years in a customer-facing position as a sales professional, professional services seller, or project leader/engagement manager with an enterprise software company’s consulting organization. You’ve worked in the Public Sector vertical and have knowledge of complex, multi-vendor solution sales, have six-figure deal experience, and have held a quota of $3M+. You’ve worked in the Public Sector space and have experience working with and selling to organizations including educational institutions, Non-Governmental Organizations (NGOs) or federal agency customers.
Domain Specialist . Public Sector experience strongly preferred. Experience with professional services, customer success, enterprise software, analytics, data, databases, predictive modeling, or business intelligence preferred. Bachelor’s Degree with a technical or business focus preferred.
Performer . Consistent overachievement of sales goals in a large geographic territory. High customer satisfaction rankings or feedback.
Strong communicator, listener, and presenter. You know what to say and more importantly, how to say it and you love the idea of sharing the Tableau story. You also know when and how to listen. You aren’t shy about speaking to or in front of a group of executives.
Great Teammate. You work well with a team and are a great collaborator. You know how to express your point of view while also valuing the contributions and opinions of others. You support your colleagues and are a key player in team-wins.
Go-Getter. Highly driven individual with a focus on execution and a strong sense of urgency. Willing to go above and beyond with a strong work ethic. Self-directed and resourceful. You go beyond relationship management and have a passion for customer success.
Entrepreneurial. You’re excited about working in an evolving and maturing part of the business and will bring your experience and ideas to the team as we grow. You have a belief in Tableau’s mission and have a passion for evangelizing it.
Creative and Energetic. Energy and passion are your hallmarks. You think out-of-the-box and wow people with your interesting angles and quality work. You love the creative process – whether that’s selling a new customer or recruiting a great salesperson.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
For Colorado-based roles: Minimum annual salary of $187,300. You may also be entitled to receive incentive compensation and benefits.
Tableau Software is an Equal Opportunity Employer.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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