To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
As part of the Professional Services team, Slack Experience Consultants work with Account Executives, Customer Success Managers, Engagement Managers, Delivery Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to deploy Slack to large enterprises. They focus on the employee experience by enabling teams to launch Slack successfully, adopt it widely, and realize significant business value.
As part of our Sales and Customer Success team, Slack Experience Consultants work with our largest and most strategic customers to design user experiences, transform processes with Slack, and use change management practices to prepare users for new ways of working.
Experience Consultants support our customer’s journey by increasing product adoption, maturing usage, and identifying valuable ways for the customer to use Slack. Experience Consultants use design thinking to facilitate workshops, user interviews, and conduct discovery sessions to understand critical processes and workflows that can be migrated to Slack. After discovery, Experience Consultants design user experiences and identify iterative Slack solutions to address use cases across the enterprise. They develop implementation plans to drive adoption and maturity on the Slack platform and ensure transformation by using appropriate change management strategies.
Conduct discovery to understand current state business processes, business objectives, customer workflows, employee needs and collaboration across an organization
Design future state business processes and user experiences on the Slack platform to address previously identified use cases and business objectives
Serve as expert on Slack platform (Workflow Builder, Slack Connect, etc.) to develop recommendations for increased adoption and maturity
Build launch plans and implementation roadmaps to increase adoption and maturity while minimizing resistance to change
Develop change, adoption, and maturity strategies to guide employees to realize the most value from using Slack
Enable support functions to serve the business and rapidly move into operational success
Build internal capabilities for the Experience team to ensure consistency in delivery methodology for this function
Work with executive sponsors to develop and articulate the vision and strategy for agile collaboration
Define and build out new methodologies within the Services organization as needed
Experience Consultant: 3+ years of experience in business process transformation and/or change management (with preferably with 2+ years a SaaS environment)
Sr. Experience Consultant: 6+ years of experience in business process transformation and/or change management
Experience Architect: 8+ years of experience in business process transformation and/or change management
Experience in end-to-end system implementations and solution design
Excellent consultative and communication skills both with customers and with internal partners
Proven track record resolving issues and risks in a cross-/functional and collaborative way
Respected for your ability to build strong internal and external relationships
Strategic thinker and problem solver focused on customer success
Ability to present and have discussions at the C-level
Operational experience building out functions and programs
Ambitious and hardworking with creative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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