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Customer Success Group
Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is “Your Success is our Success”
Salesforce’s Customer Success Group is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. We are the team that pulls all the teams together. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way, and meaningful insights to help put all aspects of our platform to work.
An opportunity exists within the Success 360 Methodology team for a proven leader with exceptional execution leadership ability, looking to further their career in a fast-paced and dynamic environment. The ideal candidate will play a key role in shaping & executing the Success 360 Methodology with a focus on Success Transformation and Governance, ensuring cross function alignment and executing on governance activities, leveraging standardized processes and templates. Candidates with strategy, methodology, experience design as well as matrix and executive stakeholder management experience preferred.
Own Success 360 Steering Committee and Operating Committee stakeholder management and cross functional executive alignment, documenting and overseeing governance processes and critical check points
Deepen long tail of governance execution across cross functional stakeholders, teams, programs and processes
Apply and execute on design thinking approach to Success Transformation activities
Translate insights, journey maps, organizational vision, and industry best practices into a design process and flow with input from multiple cross functional stakeholders and leaders
Align with Role Strategy on release process and build out governance execution
Partner with field, ops, digital, change stakeholders, tools/deliverables, and methodology team around alignment and partnership across a singular process
Drive cross functional alignment and strategic POV on change management with deep understanding and empathy for customer and employee experience
Preferred Qualifications and Skills
10+ years of experience either as a management consultant, innovation/strategy or in a customer success role
Design Thinking and Journey Mapping experience, comfortable with grey areas as well as using inquiry and advocacy to articulate a path forward
Experience in a governance, operations or product management role
Experience developing and standing up operating models, business process and executive alignment
Strong executive presence with excellent communication skills; proven ability to express ideas and facilitate meaningful conversations through slide presentations
Exceptional leadership skills, motivator of people. Resourceful, innovative and transformational with a high EQ and ability to lead with positive influence across the business
Solid problem-solving skills: demonstrated ability to bring structure to complex problems and develop solutions
Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
Highly driven individual with an execution focus and a strong sense of urgency
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, a great storyteller
COMMUNICATOR: Strong written and verbal communicator. Can present to and negotiate with people at all levels of the organization with ease and undue nervousness
URGENCY: Ability to move fast and drive business value and results
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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