The University has recently transformed the way it delivers student help and advice. The new provision focusses on delivering an outstanding student experience by delivering a range of services that students can access online or face to face across all campuses. The Student Support Adviser role forms a key part of this exciting transformation. The role works with academic advisers and course leaders to deliver early interventions using a preventative and proactive approach to encourage early engagement and promote student wellbeing.
You will be involved in activities supporting pre-arrival, welcome week and extended induction, as well as delivering pastoral support and advice to students. This role also includes the management of student cases and acts as an escalation route to support students with complex needs who may be a cause for concern and require the support of our wider specialist services. As part of the role you will also be expected to support service projects, business as usual activities and other work which support the development of the team and associated processes.
You should have experience of providing advice and guidance in a student focussed environment, be able to work collaboratively to find solutions to problems and have the ability to handle complex queries. You will need to be able to think proactively whilst advising students in line with University policies and procedures.
We are seeking individuals who can demonstrate self-confidence and initiative, in addition to providing excellent customer service.
For this job we particularly welcome applications from male applicants and from minority ethnic applicants, both of which are underrepresented in this area/ this type of job at Sheffield Hallam.
The University is unable to sponsor the employment of international applicants in this role.
Follow @sheffhallamjobs on Twitter for job alerts and information about what makes this a great place to work
Job Type: Full-time
Work Location: Multiple Locations
Missions Notre client est un groupe de conseil en ingénierie créé en France en 2005, avec pour ambition de proposer...Apply For This Job
Together Dental is a growing group of Dental Practices led by forward thinking, caring dentists with a shared vision to...Apply For This Job
The Chat Shop – Taking conversation up a level. Since our inception in 2012, The Chat Shop has grown to...Apply For This Job
Résumé Publié le : août 3, 2021 Numéro de rôle : 114438069 En tant que Spécialiste, vous suscitez dynamisme et...Apply For This Job
Description de l’emploi Assure un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement Effectue les procédures informatiques...Apply For This Job
About Shaw Trust At Shaw Trust we believe everyone has the right to live a decent and dignified life and...Apply For This Job