Sterling Plumbing & Heating Ltd Hiring for Administration Clerk Job at Regina Full Time

Primary Objective: This role is responsible to complete daily administrative tasks at branch level and to support the service department.

Key Responsibilities:

This role will be concentrated on but not limited to the following responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service related calls across all Sterling profit centers, including:

• Residential and Commercial HVAC and Plumbing

• Residential New Construction service

• Construction Warranty Service

• Ongoing Maintenance

• Plumbing & HVAC Rental Portfolio

• Understand and work closely with your key performance indicators:

• Maintain a high percentage of booked/closed calls (95%+)

• Sell and present value to our clients

• Upsell clients on maintenance and rental portfolio items.

• Achieve “5-star” ratings with our clients

• Handling customer issues or concerns quickly and professionally to maintain a good customer relationship and ensure repeat customers while maintaining a “5-star” service record with our clients.

• Monitor department issues and client issues and create methods to lessen recurring issues.

• Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met

• Maintain accurate records and data. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, tracking inventory, and auditing invoices.

Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
All client facing employees must wear a mask.

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 5 years (preferred)

Work remotely:

• Yes