As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We help customers across industries from financial services to healthcare achieve greater agility through transformed and automated customer experiences. We have immediate openings for a Collections Consultant.
As a responsible employer, Sutherland’s goal is to protect our people and communities. We have implemented fully virtual interviewing, and testing, and we’ve enabled our employees to onboard, train, and work from home as you start an exciting new career with us.
About the Position:
In this role, you get to:
Demonstrate excellence: Showcase your people skills and negotiation tactics by managing inbound and outbound calls for assigned accounts.
Define Sutherland’s reputation: Work with our customers to find a win-win solution
Drive the business forward: Take initiative and work independently in a target-driven environment; proactively escalate potential issues to ensure exceptional customer experience.
Excellent verbal and written communication skills and are a strong multitasker
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service
High school diploma or equivalent
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive, quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
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