Sutherland Hiring for Customer Service Representative – Work from Home at Remote Full Time

Job Description:
Do you have strong communication skills and outbound collections experience? Are you looking to start a career in the comfort and safety of your home? Sutherland is now seeking full-time employees to join our team. And the best part? You’ll be able to interview, onboard, train and work from home.

About Sutherland:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We help customers across industries from financial services to healthcare achieve greater agility through transformed and automated customer experiences. We have immediate openings for a Collections Consultant.

As a responsible employer, Sutherland’s goal is to protect our people and communities. We have implemented fully virtual interviewing, and testing, and we’ve enabled our employees to onboard, train, and work from home as you start an exciting new career with us.

About the Position:
In this role, you get to:
Demonstrate excellence: Showcase your people skills and negotiation tactics by managing inbound and outbound calls for assigned accounts.

Define Sutherland’s reputation: Work with our customers to find a win-win solution

Drive the business forward: Take initiative and work independently in a target-driven environment; proactively escalate potential issues to ensure exceptional customer experience.

Qualifications:
Excellent verbal and written communication skills and are a strong multitasker

Driven by solving problems and meeting goals

Familiar with Microsoft Office tools

Experience in customer service

High school diploma or equivalent

Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive, quiet and distraction-free, secure place to work.

A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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