Sutter Health Hiring for Patient Service Representative, Pediatrics at Palo Alto, CA Full Time

Position Overview:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.

Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.

Schedules and registers patient appointments and information.

Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.

Balances cash sheet and cash drawer in accordance with performance standards.

Operates a multi-line telephone console.

Completes clerical and other front desk support.

Qualifications:
REQUIRED:
High School Diploma or equivalent

6 months experience in a customer service position

PREFERRED: graduate of a Medical Receptionist training program

Organization:Palo Alto Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Variable

Shift Hours:8 Hour Shift

Days of the Week Scheduled:Varied Days

Weekend Requirements: Rotating

Schedule: Full Time

Hrs Per 2wk Pay Period:80

Applications Accepted:All Applications Accepted