Job Description

HR – Benefits Administrator

Draper, UT, USA Lehi, UT, USA Salt Lake City, UT, USA Req #6810
Tuesday, August 10, 2021

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,000 hardworking and passionate employees produce and distribute more than 300 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.

At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.

What does a Benefits Administrator do at Swire Coca-Cola?

Administer employee benefits plans by working closely with Swire benefit vendors and partners to provide exceptional customer service to our non-union and union employees and retirees. Serve as a resource to HR Business Partners and Managers to ensure best practices. Partner with third party benefits service provider, Payroll and HR Administration to ensure employee inquiries are addressed promptly and correctly. Oversee retiree benefits plans, medical support orders and beneficiary support.

Responsibilities:

• Respond to HR staff, HR Administration, Payroll and managers and serve as a resource for benefits questions or requests for assistance through knowledge of current plan documents and policy. Serve as backup to Benefits Manager.
• Deliver exceptional customer service to employees, vendors and partners by investigating and understanding the issue, working to a resolution and responding in a timely manner.
• Work closely with third party benefits service provider by monitoring open cases and appeals. Advise Benefits Manager of all appeals and recommended solution.
• Administer retiree program by educating eligible employees on retiree benefits, assisting with enrollment or escalating vendor issues. Ensure Health Reimbursement Accounts are funded correctly. Conduct regular eligibility audits. Track retiree payments to Swire.
• Participate in the organization and facilitation of annual open enrollment for all sites and provide support with materials and coordination of primary carriers and enrollment counselors.
• Research and process paperwork and electronic files in response to claims requests related to disability or death benefits and coordinate with vendors and employee or family.
• Maintain general knowledge of benefits practices and policies and federal, state and local regulations to assist Benefits Manager with compliance and recommended or required plan changes.
• Coordinate processing of unique payroll deductions (arrears) with Payroll or assist employees with benefits deductions or repayment plans for benefits premiums.
• Process monthly billings and invoices for benefits programs and services and upon completion of reconciliation, notify Benefits Manager of approval.
• Attend or coordinate successful meetings
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in Human Resources or related field or additional 2 years of experience in benefits administration
• 4+ year experience in benefits administration
• 2+ year experience in retirement plan administration
• Advanced skill level in MS Office (Word, Powerpoint)
• Advanced skill in MS Excel (pivot tables, formulas, connecting multiple files)
• Payroll/HRIS platforms experience (2 years minimum) with Ceridian Dayforce experience preferred
• Experience managing external vendor and broker relationships
• Must be able to demonstrate a strong ability to effectively manage multiple priorities and tasks simultaneously
• Self-motivated and proactive
• Must possess solid judgement and decision-making skills, with the ability to manage expectations
• Strong organizational and analytical and problem solving skills
• Excellent phone, verbal and written skills, through effective listening and understanding the other parties issue or concern
• Ability to continuously seek ways to improve processes and efficiencies
• Ability to maintain confidentiality and discretion with employee records and personal data
• Must be customer/client-focused in order to exceed expectations

Swire Coca-Cola, USA is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
Other details

• Pay Type Salary