T-Mobile Hiring for Customer Service Associate Expert- Mission Call Center at Mission, TX Full Time

Join The Un-Carrier- Take A Look at What We Offer! – We Are Hiring Now!!

$20.00 hourly plus commission/monthly bonuses.

Health, Dental, Vision, 401(k) Benefits

3.5 weeks of vacation

10 holidays + 1 floating holiday

Tuition Assistance: We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees.

$1,000 TMUS Stock for every employee

Employee Stock Purchase Program

Community Involvement

75% off your T-Mobile phone plan

3 weeks fully paid parental leave

Up to $2400/yr. for childcare expenses

Community Voluntary & Donation Match

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Be the Expert. Redefine Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!

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At least 18 years of age

Legally authorized to work in the United States

High School Diploma or GED

You’re a pro on the computer

You know how to balance multiple tasks at the same time

Tech savvy and have a passion for mobile devices and/or technology

Passion for care and the ability to listen, problem solve and deliver great solutions

Sales oriented with an obsession to connecting customers to the things they love

Ability to work as part of a team to achieve individual and team results

You have the flexibility to work any shift, including nights and especially weekend

Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:

Competitive base pay plus serious bonus potential for top performers

Benefits for part-time and full-time associates

Medical, dental and vision benefits

Matching 401(k)

An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

Generous paid time-off programs

Phone service discounts

Education reimbursement

Serious growth potential for your career

Fun, fast-paced environment

This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

We’ll count on you to:
Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve

Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans

We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience

Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements

Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it

Support team initiatives and create an inclusive environment

Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.