Tyler Technologies, Inc. Hiring for IT Specialist End User Services, Project Team at Troy, Michigan Full Time

** *IT Specialist – End User Services, Project Team The IT Specialist supports the technological needs of Tyler’s employees in the areas of advanced Help Desk issues including hardware and software support. As a member of the IT Projects Team, they will work on the implementation and rollout of specific software and it projects.As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.LocationTroy, Michigan | Yarmouth, Maine | Dayton Metropolitan Area, OhioTravel0-5%ResponsibilitiesInstall and maintain Tyler approved software.Troubleshoot and repair hardware issues related to computers.Work with other IT Specialists on special End User Services projects, such as software, hardware or security protocol implementations.Provide end-user support for Tyler’s internal customers via telephone, email and in-person.Document customer interactions and issue resolution using appropriate helpdesk tracking system.Configure, maintain, and troubleshoot printer related issues.Proficient with use and repair of all Microsoft Operating Systems, Microsoft Office Applications and computer threat detection and removal.Troubleshoot issues related to Active Directory, Exchange and Server Operating Systems.May be required to lift 30 pounds (servers and other computer related hardware) on a weekly basis and bend and work in restrictive spaces such as under desks.QualificationsBachelor’s degree in computer science or equivalent experience/certification.Typically requires at least 3 years’ IT experience in a business environment, but will consider recent college graduates.IT certifications such as MCP, Network+ and/or CCENT a plus.Demonstrated or has previous experience installing, configuring and/or supporting operating systems, PCs, printers and other hardware.Ability to prioritize and complete multiple tasks in a fast paced, technical environment.Excellent customer service, organizational, interpersonal and communication skills.Ability to prioritize and complete multiple tasks in a fast paced, technical environment.Prior project management or software implementation experience is helpful.Demonstrated ability to maintain a positive, professional attitude.State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and NevadaSalary will generally fall between $33,072 – $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many .Taking Care of You & Your FamilyYour health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:10-21-152INDCORP#DICECORP Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require rea