University of Edinburgh Hiring for ECA Student and Programme Support Assistant Job at Edinburgh, Scotland , UK Full Time

CAHSS/ECA

Grade UE04: £20,600 – £22,847 per annum pro rata.

Part time (primarily working semester time September to June, weekly c.a. 24hrs/week during these months)

Open-ended, annualised hours contract equivalent to 0.58FTE

The Opportunity:

We are looking for a Student and Programme Support Assistant to join the ECA Student Administration and Support Service (SASS).

The post-holder will act as first point of contact for students and staff coming into the Student Support Office, or by contacting us by email. They will provide a basic triage of enquiries, handling and responding to basic enquiries, escalating more complex or unusual enquiries to the SSOs or more senior staff in the team. They will be required to understand key University policies/regulations and apply them using established processes and procedures to deliver student support.

Your Skills and attributes for success:

• Educate to at least Vocational qualifications (N/SVQ 2/3, ONC or equivalent) plus typically one year’s relevant work experience OR school education to Standard Grade or equivalent plus typically two years’ relevant work experience
• Tactful manner, good communication skills both verbal and written. May need to deal with difficult situations or be first contact for a student in distress.
• Strong attention to detail and high levels of accuracy.
• Ability to follow direction/guidance whether given verbally or in writing via procedure notes, policy documents or guidance from senior SSO/administrative colleagues.
• Understanding of confidentiality requirements and handling of personal information.

Click here for a copy of the full job description . Please provide your CV as well as a supporting statement with your application.

As a valued member of our team you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Tier 2/Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.