The Watch Officer performs a wide variety of technical tasks in support of operations, production, and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes, and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks. This is not a telework/remote position. Position requires shift work.
Security Clearance Requirements:
This position requires all candidates to be U.S. Citizens and possess an Top Active Secret/SCI clearance. Candidates must be able to receive DHS suitability prior to starting employment.
Required Education & Years of Experience
Bachelor’s degree with 5 years of relevant experience.
Eight (8) additional years of relevant professional experience may be substituted for a bachelor’s degree.
Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
Experience with monitoring system health and status.
Experience documenting problems and resolutions through a tracking program.
Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Must be able to work shift schedule
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
Experience working in an Agile environment desired Experience with ITIL methodology desired.
Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
Experience performing incident response (tiered support model), using an Incident Management System.
Tier II experience: Prioritize incidents.
Perform detailed troubleshooting, root cause analysis.
Determine multi-user, multi-system correlations.
Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Experience interfacing directly with customer and program management team.
Experience providing status to program management and input to customer status reports.
Certified Ethical Hacker (CEH).
Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.).
Microsoft certifications (MCP, MCDST, MCSA, etc.).
Cloud certifications DoD 8570.1-M Compliance at IAT Level I Information Technology Infrastructure Library (ITIL) certification.
WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
External Company Name: WOOD Consulting Services
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