Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots.
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com .
We Offer You More Than Just “A Job”
Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration, and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
The Role:
The Strategic Account Manager develops and maintains relationships with strategically important large customers and channel partners. Assigned to three to five identified customers, the Strategic Account Manager is responsible for achieving sales quota and assigned strategic account (global and regional) objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company globally.
Essential Duties/Principal Responsibilities:
Participation in Xylem Watermark volunteer activities.
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Meets assigned targets for profitable sales volume and strategic business objectives in assigned accounts
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Enlists the support of sales, marketing, product management, engineering, operations, and all other resources required on an as needed basis.
Closely coordinates company leadership and executive involvement with customer management as required.
Works closely with Customer Service to ensure customer satisfaction (positive net promoter score) and problem resolution is managed in a timely manner.
Additional Responsibilities:
(Manager to provide additional responsibilities that is more organization/BU specific.)
Contract negotiations with Strategic accounts and Strategic Channel partners.
Go to Market evaluation
Evaluating Channel Health
Ability to work in a non-structured environment
Meets assigned expectations for profitability.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings (positive net promoter score) that meet company requirements.
Key Competencies:
(Job Function specific; simplified list with link to full description by Career Stage in MyHR.)
Continuous improvement mindset
Contract Negotiations
Cross-boundary collaboration
Managing and leading change
Customer Responsiveness & intimacy
Market knowledge
Channel management skill
Sales execution
Inspiring accountability
Sales strategy & planning
Influencing others in a matrix organization
Key Relationships:
External:
Internal:
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Four-year college degree from an accredited institution
Minimum ten years of strategic sales experience in a business to business sales environment
Solid presentation skills with small, large, and diverse groups
PC proficiency, CRM, CPQ and all relative Microsoft Suite products
Preferred Qualifications:
Physical Demands:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Light lifting (20-25 pounds), office environment
Ability to safely operate a company vehicle continuously for a minimum of 2 hours per day as needed
Regularly required to sit or stand, reach, bend and move about facility
Work Environment:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise (to maximums of 95 decibels)
Standard weekly job hours:40 Travel requirement:
This position requires extensive travel in North America with a minimum being 50%.
Some global travel maybe required.
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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