Job Description The YWCA is seeking a candidate that has a strong background in customer service providing an environment where members and customers are treated in a friendly and helpful way. Responsible for the smooth and efficient running of the front desk operations. Must be able to work unsupervised and able to make independent decisions within the YWCA guidelines Responsibilities Customer Relations Promotes the YWCA to the public, providing information on programs and services, both at the Front Desk and on the telephone Handles and processes complaints. Must maintain a friendly approachable manner to the public and project a professional image Collaboration with other groups, agencies, and organizations Greet and welcome guests as soon as they walk in Build a team of front desk customer service professionals Record Keeping Accountable for cash drawer, cash receipts journal, and all front desk records including memberships, class registrations, program payments, donations and sponsorships, and sales to public Verifies and maintains memberships Responsible for holding the safe combination Establish and monitor procedures for record keeping General Office Must have working knowledge of all aspects of YWCA operations and programming Provides administrative support to senior leadership Clerical duties include, but not exclusive of typing, faxing, copying, filing, telephone calling, processing mail, bulk mailings, YWCA statistics and room reservations Responsible for purchasing, billing and monitoring internal processes Maintain all records on the front desk computer, including annual giving donations and membership information Handles telephone operations – coordinate messages, distribute information, handle emergency calls such as class cancellations Skills Proven work experience as a Receptionist, Front Office Representative or similar role preferred but not required – candidates with customer service backgrounds of any type are also encouraged to apply Proficiency in Windows and Microsoft Office Proficiency in Cloud based solutions Hands-on experience with office equipment, fax machines and printers Professional attitude Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Qualifications High school degree required, additional degrees or certifications are a plus. Working Conditions Work is performed in an office setting. Front line office conditions, heavy work load at times. Works in view of the public, noisy at times, with numerous interruptions. Work station is in a high traffic area which makes concentration difficult. Interested applicants can send their cover letter, resume and three professional references to me directly at [email protected]
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