Zip Hiring for Fraud Officer Job at North Shore , New Zealand Full Time

We are Zip, a rapidly expanding global fintech headquartered out of Sydney, Australia. We are in a period of hyper growth and expanding rapidly in new markets like the US (Quadpay), UK and New Zealand, with interests in South Africa, Middle East and Europe amongst others. We’re here to simplify how the world pays for what they need by connecting merchants with consumers and offering them fair and seamless payment solutions, everywhere. Our values are at the heart of everything we do. They form our Mamba mentality – how we’re better than yesterday, and are used to create game-changing experiences for our customers and our people. To help drive this growth we are looking for a Fraud Officer. This role focuses on Zip’s core NZ business where we are investing heavily in growth. In this role, you will work within the Finance team to support the drive to reduce fraud within Zip.

The role:

• Identify and investigate high risk accounts
• Continuously improve the current processes
• Liaise with our third-party debt collection services
• Provide support to victims of fraud
• Fraud Reporting to police and banks
• Support the Customer Experience and Collections teams
• Support in other areas of the business when required

To help us level up, you’ll bring:

• Experience within the finance or insurance industry
• Ability to work autonomously and within a team
• No experience in fraud required, but keen interest must be demonstrated
• Intermediate level in Microsoft Office suite
• Strong Communication
• Skills across various channels (Verbal, Slack, e-mail etc.)
• Deadline driven mindset – desire to execute and demonstrate urgency
• Strong attention to detail
• Curiosity – an ability to question, investigate and problem solve
• A passion for perfection but pragmatic and able to accept that it is a journey to get there
• Understanding of the NZ Privacy Act, AML regulations and CCCFA not required but will be viewed favorably

We’re looking for someone who always finds new boundaries to cross – a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You’ve gotta hustle at Zip!

If you only meet some of the requirements for this role, that’s okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we’d love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Join us on our mission to be the first payment choice, everywhere and every day.