1-800 Contacts Hiring for Prescription Verification Specialist – February 13, 2023 (Work from Home) at Draper, UT Full Time

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. As a Data Process / Service Specialist, you will be able to let your customer service skills shine. You will have the opportunity to contact doctors as well as customers to obtain contact lens prescriptions. You we be in charge of data entry for contact lens prescriptions that you receive. You will help guide our customers through the contact lens prescription verification process by communicating with them directly over the phone, through email or via text messages. Your position will help provide the best customer service possible as you help customers complete their orders!

The Details:

• Start Date: February 13, 2023
• Training: Three weeks, M-F, 10 AM to 5 pm MST. Fourth week, your selected schedule (Training will be virtual and performed remotely and you will continue to work remotely after training.)
• Full Time positions available
• Shift: between 11AM-11PM
• One weekend shift (Saturday or Sunday)
• Pay: $12 an hour

Things You’ll Do:

• Contact eye care providers to obtain prescriptions for our customers
• Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers.
• Respond to Call Center emails and offer exceptional customer service
• Advise customers regarding any order adjustments
• Interact directly with customers over the phone, through email or via text messages

Things You’ll Need:

• High school diploma (or GED equivalent)
• Excellent oral and written communication skills
• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to show up to work on time and work your scheduled shift
• Previous experience in Customer Service and Sales
• Know how to have fun and work hard

The Perks:

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Exposure and training to other roles in the company

For many years we have provided the following benefits. COVID has put these on pause but we hope to get back to them or something equivalent. Just know you will join a company who is agile and adapting to continue taking care of our associates.

• In-house restaurant with highly discounted meals (Steak dinner under $3.00)
• Free snacks, ice cream, and drinks every day
• Full gym with various classes (yoga, cycling, etc.)
• Free personal trainers
• Numerous fun company events