21st Mortgage Corporation

Help Desk Technician

21st Mortgage opened its doors in downtown Knoxville in 1995 with a staff of four, which included one of the company’s founders CEO Tim Williams. Today, the company has grown to more than 1000 team members on two campuses. 21st Mortgage has contributed to the revitalization of downtown Knoxville and continues to actively participate and support local organizations in and around Knoxville, TN.

21st Mortgage Corporation is a full service lender specializing in manufactured and mobile home loans. We originate and service a variety of loans to borrowers from manufactured home retailers, mortgage brokers and directly to consumers all over the USA.

Job Description

Service Desk Technician: Install, configure, and troubleshoot windows based computer hardware and software and peripherals. Administer system accounts. Troubleshoot network connectivity issues. Perform IT Service Desk phone support for users on premises and remote locations. In addition to normal job duties Help Desk Technicians will be paid to train using out CBT System.

Required Skills

Must have experience supporting computers, network, and infrastructure technology. Must be customer service minded and a self-starter. This position requires multitasking and ability to work in a fast paced environment. Good organizational skills are required. This position requires the ability to lift up to 50 pounds. Must be available for on-call support one week a month on nights and weekends.

Desired Skills

Minimum 6 month’s equivalent experience supporting computer hardware and software applications. Network infrastructure knowledge a plus.

Educational Requirements

High School Diploma, College credits in IT and/or computer related certifications preferred.

Benefits

· 401(K) includes 100% company match of the first 4%

· Medical and Dental Plan with Prescription Coverage and Vision

· Paid Time Off days and holidays

· Training

· Parking re-imbursement

· Wellness Programs/fitness center re-imbursement

· Team Share Quarterly Bonus

You will find much more information about 21st Mortgage by visiting our website at:
www.21stmortgage.com

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Knoxville, TN: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Help desk: 6 Month’s (Preferred)
Windows: 1 year (Preferred)

Work Location: One location