360insights Looking for Client Care Professional at Calgary, AB Full Time

The Company:
360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs.

At 360, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. 360insightsAwarded “Best Workplace in Canada” by the Great Place to Work® Institute and rocking a Net Promoter Score of 88%.

Our team consists of technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact.

At 360insights we never have to worry about running out of vacation days – life happens, we get that. At 360 our flexible vacation policy will help maintain a healthy work/life balance. In addition, we offer RRSP’s, Tuition Reimbursement, amazing Benefits Plans, Stock Options, and have Amazing Celebrations! Building and delivering happiness to our clients starts with the Client Care Professional. Come join our epic remote team- we’re 100% distributed so you can live anywhere in Canada:

What will you be doing?

The 360 Insights Client Care operation offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles:

Unbelievable experience for our clients

Unbelievable place to work for our team

Make a difference in the world

The Client Care Professional (BCCP) is a critical role at 360insights – you are the public face of some of the highest-profile brands in the world, our clients. You thrive in fast paced environments, with an ability to multitask in many applications at once. You have excellent communication and writing skills. You understand the importance of initiative, integrity, and reliability – because you value the trust of your team. And most importantly, you provide an unbelievable customer service experience for our clients and customers because you love helping people.

Stand out and stay on track:
Provide world-class customer service for our clients through:
Inbound phone calls

Email support boxes and portals

Live chat

Learn and navigate the 360insights solution in order to provide answers to customer inquiries

Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:

Capturing classification data on each interaction

Providing regular anecdotal and data-based feedback through the team

Identifying issues early and offering suggestions for solution

Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise

Stay abreast of client product, service and policy changes

Undertake recurrent training and personal growth to advance your career through:

Self-study and guided study within 360 systems

Feedback from the Quality Assurance team through the 360 REACH program

Consultation with other team members to enhance skill set

Support continuity of Client Care service between the hours of:

08:30-21:00 ET – Monday to Friday

09:00-17:30 ET – Saturday

Hourly Wage of $16.50

What will make you a success? You’ve got this!

Proven excellent communication skills – written and verbal.

A customer first mentality and deep understanding of customer service

Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)

Proven organizational and follow-up skills (including prioritization)

Ability to multitask with multiple applications in a fast-paced environment

Ability to key at least 30-35 words per minute

Sense of fun

Strong, confident interpersonal skills to resolve situations involving conflict, stress, and/or uncertainty

Demonstrated ability to provide valuable feedback and solution options based on that feedback

Background in a software company, or has a natural comfort with software applications an asset

Microsoft Office Certification an asset

Why 360?

• Benefits on day 1
• Bonus plan
• Employee stock options
• Retirement Savings
• Global Family Leave policies
• Tuition reimbursement
• Flexible vacation policies
• Remote, hybrid, or in-office options
• Employee recognition platform
• Career growth opportunities
• Mentorship program
• Employee led clubs

Our VALUES allow us to stand out! Explore our website and check it out:

360insights is making a difference in the world | Incentive Management

Company Overview:
360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com.