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United States
A & A Associates Hiring for Customer Service Representative at Ashland, VA Full Time
Due to recent expansion, we are currently looking for a customer service team lead.
This position will start off entry level with provided training to prepare for the leadership role.
Responsibilities:
Receives and Processes customer purchase orders
Enters orders received via telephone or on a provided tablet
Enters electronic, paper and manual orders online
Verifies & Confirms customer orders and delivery expectations.
Quotes prices according to uniform pricing strategy and current market pricing.
Tracks order exceptions and maintains as needed.
Sales with Preferred Customers
Direct Customer Service with new and current customers
Teamwork: collaborates with team members
Seeks good communication and cooperation within organization
Coordinates all routine aspects of customer orders, requests, and inquiries
Identifies and uses internal resources as needed to complete tasks
Supports team goals
Is receptive/flexible/adaptable to change
Understands, generally, about competitors and their services
FULL TRAINING IS PROVIDED FOR THE RIGHT CANDIDATE-NO EXPERIENCE NECESSARY
Qualifications
Previous experience in sales, customer service, or related field is a plus
Student Mentality – willingness to take direction and learn
Strong leadership qualities
Ability to build rapport with clients
Ability to thrive in a team environment
Ability to hit personal and team goals
Work in a fast paced environment
Proactive thinker and solution oriented
